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United Nations E-government Survey 2010 : Leveraging E-government at a Time of Financial and Economic Crisis downloadPDF, EPUB, MOBI

United Nations E-government Survey 2010 : Leveraging E-government at a Time of Financial and Economic Crisis downloadPDF, EPUB, MOBI

United Nations E-government Survey 2010 : Leveraging E-government at a Time of Financial and Economic Crisis by United Nations

United Nations E-government Survey 2010 : Leveraging E-government at a Time of Financial and Economic Crisis
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Author: United Nations
Number of Pages: 124 pages
Published Date: 30 Jun 2010
Publisher: United Nations
Publication Country: New York, United States
Language: English
ISBN: 9789211231830
File size: 45 Mb
File Name: United.Nations.E-government.Survey.2010.Leveraging.E-government.at.a.Time.of.Financial.and.Economic.Crisis.pdf
Download Link: United Nations E-government Survey 2010 Leveraging E-government at a Time of Financial and Economic Crisis
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The UN E-Government Survey 2008: From E-Government to Connected Governance assesses the e-government readiness of the 192 Member States of the UN according to a quantitative composite index of e-readiness based on website assessment, telecommunication infrastructure, and human resource endowment. ICTs can help reinvent government in such a way that existing institutional arrangements can be restructured and new innovative arrangements can flourish, paving the way for a transformed government. The focus of the report this year, in Part 2, is e-government initiatives directed at improving operational efficiency through the integration of back-office functions. Whilst such initiatives, if successful, will deliver benefits to citizens, the primary purpose is to improve the effectiveness of government and governmental agencies. Models of back-office integration, irrespective of the delivery mode, fall into three broad categories: single function integration, cross functional integration, and back-office to front-office integration. The level of complexity, expressed in terms of the number of functions within the scope and number of organizations involved, is the primary factor influencing a successful outcome - with a tendency amongst the more ambitious projects to fail to deliver the full anticipated benefits. The key variables involved in the delivery of back-office integration are the people, processes and technology required. Whilst the technology is increasingly resilient and 'fit for purpose', the evidence indicates that success or failure is less a technological issue and more a people issue - in particular, the ability to change public service cultures and motivate public sectorworkers to new ways of working, address trade union concerns, and provide adequately skilled and competent management

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